Returns & Exchanges

At Plug, we stand by the quality of our tech with a 30-day hassle-free return policy to ensure you are completely satisfied with your purchase. If your device isn't the perfect fit, we make the exchange or refund process quick and seamless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Device

  Ensure the electronics are factory reset, all personal accounts are removed, and the item is securely packed in its original packaging with all included accessories.

• 3.
  Print and Ship

  Download your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition at our warehouse, your refund or exchange will be processed within 3-5 business days.