Frequently Asked Questions
Everything you need to know about your next tech upgrade.
Are your electronics covered by a warranty?
Yes, every device purchased from Plug comes with a standard 12-month limited warranty that covers any technical defects or hardware malfunctions.
What is your return policy for open-box items?
We offer a 30-day risk-free return policy. If you are not satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
How do you ensure the quality of refurbished products?
Every certified pre-owned device undergoes a rigorous 90-point diagnostic inspection to ensure 100% functionality before it is listed on our store.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer expedited overnight shipping options if you need your tech urgently.
Do you offer trade-in credit for old devices?
Absolutely. You can use our online valuation tool to get an instant quote for your old electronics and apply that credit toward your new purchase at checkout.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Klarna and Affirm for interest-free installments.